As VP of Technical Support at DreamHost, Andrea Silas leads a diverse team providing 24/7 global support. Joining DreamHost in 2003 as a support agent, she became VP in 2014, focusing on near-instantaneous assistance for WordPress users via live chat, email, social media, and self-help services. Her team spans nine countries and all time zones, enabling a strong cross-channel presence. With 20 years of experience, Andrea exemplifies empowered leadership, aiming for zero wait-time responses while maintaining DreamHost’s core values, earning recognition for exceptional customer service
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