Andrea Silas is VP of Technical Support at DreamHost, where she has spent 22+ years building customer support into something central to the brand rather than an afterthought. She began as a Technical Support team member in 2003, rose through the ranks to the VP role in 2014, and today sits on the executive management team, setting the strategic direction for a support organization of 130+ people across the globe. She oversees multiple direct-support and support-operations teams and interfaces directly with departments across the company, from Infrastructure and Product to Legal and Compliance. Her work has earned multiple awards to her team, including gold Stevie and Globee wins for team performance, excellence, and innovation. A frequent panelist and presenter, Andrea is invited to speak on the hosting industry and customer service several times throughout her career — practical, operations-focused conversations she finds genuinely energizing.
